Orders board
Every open ticket, grouped by where it has got to — in the kitchen, being prepared, ready, out for delivery. This is the screen the floor works from.
What this screen is for
Once an order is created at the till, it lives here until it is paid for and closed. The board answers two questions all shift: what is the kitchen still working on? and which tables are ready to pay?
How to get here
Sidebar → Sales → Orders, or the Orders button in the top bar of the till. The red badge on that button is the number of open orders.
The screen, part by part
It refreshes itself
The board reloads every 20 seconds on its own, so a screen left open in the kitchen or on the pass stays current with no one touching it. The refresh button beside the search box forces it immediately.
Search
"Search order, guest or table" — matches the order number, the guest's name or the table.
Date range
A range picker with quick presets: Today · Yesterday · Last 7 days · This month.
Channel filter
All channels · Dine In · Take Away · Delivery. Useful when one person is running deliveries and wants only their own tickets.
Status columns
Orders are grouped under the status they have reached:
| Status | Meaning |
|---|---|
| Booked | Held back — the kitchen has not been shown this yet |
| Kitchen | Ticket sent, not started |
| Preparing | Being cooked |
| Ready | Ready to serve or hand over |
| Out for Delivery | With the rider |
| Delivered | Dropped at the door — still needs billing |
| Completed | Billed and closed |
| Cancelled | Killed at any point |
The order card
Each ticket shows the order number, the guest, the table or channel, the items, and:
- Ticket age — how long it has sat since it last moved, as
12mor1h 04m. - Late tickets turn red once they have gone 15 minutes without moving.
- A line the kitchen has not been shown yet is marked, so late additions are obvious.
- The action button — the next step in this order's own ladder. On the last rung it reads as billing instead, and opens the bill window.
- ⋯ — the menu: jump straight to any status in the ladder, or cancel.
Settling a bill
Press the billing button on a card and the Bill window opens:
- The full order with its total.
- Waive service charge — a switch, when a service charge was applied.
- DELIVERY CHARGE — editable on delivery orders.
- Amount received, with Full and Pending shortcuts.
- PAYMENT METHOD — Cash or Bank, and which BANK account.
Confirm and the order moves to Completed, the receipt prints, and the money lands where you said.
Step by step
Working the pass
- Leave the board open in the kitchen on the Today preset.
- Tap the action button as each ticket moves: Kitchen → Preparing → Ready.
- Watch for red — anything red has sat 15 minutes.
Closing a table
- Find the ticket (search the table name).
- Press the billing button.
- Full → Cash → confirm. Done.
Cancelling
- ⋯ on the card → Cancel.
- Cancelled orders stay on the record — nothing is deleted, so the count still reconciles at the end of the day.
Good to know
- An order is not money until it is billed. Open orders show on the Dashboard as Owed on Bills, not as sales.
- Completed and cancelled are final. Nothing can be added to an order sitting on either.
- Items added to an existing order print a fresh kitchen ticket with only the new lines on it.